Privacy Policy

Melodial operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect or process

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details, name, address, billing and shipping address, phone number, and email address.
• Financial information, payment card and financial account information, transaction details, and payment confirmation.
• Account information, username, password, security questions, preferences and settings.
• Transaction information, items you view, add to cart or wishlist, or purchase, return, exchange or cancel.
• Communications with us, information you include when contacting us, such as a support inquiry.
• Device information, device, browser, or network connection, IP address, and other unique identifiers.
• Usage information, how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information directly from you (e.g. when you create an account or communicate with us), automatically through the Services (including cookies and similar technologies), from our service providers, and from our partners or other third parties.

How we use your personal information

• Provide, tailor and improve the Services, to perform our contract with you, process payments and orders, manage your account, remember your preferences, and create a customised experience.
• Marketing and advertising, to send promotional communications and show you relevant online advertisements, based on your activity on the Services.
• Security and fraud prevention, to authenticate your account, provide a secure payment experience, and detect or investigate fraudulent or malicious activity.
• Communicating with you, to provide customer support and maintain our business relationship.
• Legal reasons, to comply with applicable law, respond to valid legal process, and enforce our terms or policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties: with vendors and service providers who perform services on our behalf (e.g. IT, payment processing, analytics, support, fulfillment); with business and marketing partners to provide marketing services; when you direct or consent to disclosure; with our affiliates; and in connection with a business transaction or to comply with legal obligations and protect our rights.

Third-party links, children's data, security & retention

The Services may link to third-party websites whose privacy practices we do not control. The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority. No security measures are perfect; any information you send may not be secure in transit, so we recommend not using unsecure channels for sensitive information. How long we retain your information depends on our need to provide Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your rights and choices

Depending on where you live, you may have rights to access, delete, correct, and port your personal information, and to opt out of the "sale" or "share" of your personal information for targeted advertising. You can manage communication preferences by using the unsubscribe option in our emails. If you reside in the UK or EEA, you may also have rights to object to or restrict processing and to withdraw consent. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before processing a request.

International transfers & changes

We may transfer, store and process your personal information outside the country you live in, relying on recognised transfer mechanisms where required. We may update this Privacy Policy from time to time and will post the revised version with an updated "Last updated" date.