Help Centre

Get the most out of Melodial

Everything you need to get set up and keep the perfect soundtrack playing in your venue. Pick a guide below, or email us at support@melodial.com.

Guides

Getting started · 3 min read

Getting started with Melodial

Sign in on your phone or in a browser, tell Melodial what kind of business you run, and start playing licensed background music in under two minutes.

Read guide → Home · 2 min read

Home, recommendations and your business type

What each part of the Home screen does, how Melodial picks recommendations for your business, and how to change your business type.

Read guide → Voice announcements · 3 min read

Create voice announcements

Turn a line of text into a professional AI voice announcement that plays automatically between your music tracks, with no recording equipment needed.

Read guide → Playlists & playback · 5 min read

Playlists and playback

Build custom playlists, control how your music plays, mark favourites, and download tracks so the music keeps going even if your WiFi drops out.

Read guide → Browse · 3 min read

Browse the catalogue by style, mood and tempo

Browse finds tracks by what they are like, not just their name: style, mood, era, language, season and tempo. Then add what you find to a playlist in one go.

Read guide → Playback schedule · 3 min read

Schedule what plays and when

Play the right music at the right time of day without anyone touching the player: breakfast, lunch, evening, or a different playlist on weekends.

Read guide → Account & password · 2 min read

Account and password

Your login details, and how to reset your password if you forget it.

Read guide → Languages · 1 min read

Melodial in your language

The app and the web player come in English, Spanish, French, German, Czech, Portuguese, Polish and Italian. Here is how the language is chosen and how to change it.

Read guide → Licensing & certificates · 3 min read

Licensing and certificates

Every Melodial subscription includes fully licensed music and an official certificate for your venue. Here is how it works and what to do if anyone asks.

Read guide → Troubleshooting · 3 min read

Troubleshooting

Quick fixes for the most common issues. If your problem is not listed here, get in touch and we will sort it out.

Read guide → Melodial player · 6 min read

The Melodial player is the small unit that plays your music in the shop. The Melodial app is its remote. This guide covers what it plays, how to set it up, what its light means and what to do when it goes quiet.

Read guide → Connect an Echo Dot · 4 min read

Connect your Echo Dot to your phone

Play Melodial through your Echo Dot using Bluetooth. Works with iPhone and Android, and takes about two minutes.

Read guide → Connect a Google Nest · 4 min read

Connect your Google Nest to your phone

Play Melodial through your Google Nest, Google Home, or Nest Mini using Bluetooth. Works with iPhone and Android, and only takes a minute.

Read guide → Connect a Bluetooth speaker · 4 min read

Connect your Bluetooth speaker to your phone

Play Melodial through any Bluetooth speaker, including JBL, Bose, UE Boom, and Sony. Covers pairing mode, connecting from iPhone and Android, a wired backup option, and fixes for common problems.

Read guide → Connect a Sonos system · 5 min read

Add Melodial to your Sonos system

Add Melodial as a music service in the Sonos app and stream licensed background music through your whole system. Setup takes about five minutes.

Read guide → Multiple locations · 4 min read

Managing several locations: FAQs for administrators

Answers for owners who manage several locations from one admin account, on Basic or Plus: adding licences, creating locations, permissions, private playlists, and per location ads, schedules and certificates.

Read guide → For Charities

Free licensing for charities & nonprofits

Registered charities and not-for-profits can get Melodial free of charge. See if your organisation qualifies.

Learn more →

Still need help?

Talk to us, or start a free trial

Our team usually replies within one business day. Prefer to dive in? Start your 14-day trial and we will email you a link.

Prefer to talk? . Or email support@melodial.com or use our contact page.