Help Centre

Get the most out of Melodial

Everything you need to get set up and keep the perfect soundtrack playing in your venue. Pick a guide below, or email us at hello@melodial.com.

Guides

Getting started · 2 min read

Getting started with the Melodial app

Download the app, sign in with your account details, and start playing licensed background music in your venue, all in under two minutes.

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Voice announcements · 3 min read

Create voice announcements

Turn a line of text into a professional AI voice announcement that plays automatically between your music tracks, with no recording equipment needed.

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Playlists & playback · 4 min read

Playlists and playback

Build custom playlists, control how your music plays, and download tracks so the music keeps going even if your WiFi drops out.

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Account & password · 2 min read

Account and password

How to find your login details and reset your app or website password.

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Licensing & certificates · 2 min read

Licensing and certificates

Every Melodial subscription includes fully licensed music and an official certificate for your venue. Here is how it works and what to do if anyone asks.

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Troubleshooting · 3 min read

Troubleshooting

Quick fixes for the most common issues. If your problem is not listed here, get in touch and we will sort it out.

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Connect an Echo Dot · 4 min read

Connect your Echo Dot to your phone

Play Melodial through your Echo Dot using Bluetooth. Works with iPhone and Android, and takes about two minutes.

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Connect a Google Nest · 4 min read

Connect your Google Nest to your phone

Play Melodial through your Google Nest, Google Home, or Nest Mini using Bluetooth. Works with iPhone and Android, and only takes a minute.

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Connect a Bluetooth speaker · 4 min read

Connect your Bluetooth speaker to your phone

Play Melodial through any Bluetooth speaker, including JBL, Bose, UE Boom, and Sony. Covers pairing mode, connecting from iPhone and Android, a wired backup option, and fixes for common problems.

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Connect a Sonos system · 5 min read

Add Melodial to your Sonos system

Add Melodial as a music service in the Sonos app and stream licensed background music through your whole system. Setup takes about five minutes.

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For Charities

Free licensing for charities & nonprofits

Registered charities and not-for-profits can get Melodial free of charge. See if your organisation qualifies.

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Still need help?

Talk to us, or start a free trial

Our team usually replies within one business day. Prefer to dive in? Start your 14-day trial and we will email you a link.

Prefer to talk? . Or email hello@melodial.com or use our contact page.

Start your free trial No credit card required