Members only message, but I am subscribed
This usually means the player is not seeing your active account. It almost always a login or browser issue rather than a lapsed subscription.
If none of that works, email hello@melodial.com with the email you use for Melodial and a screenshot, and we will check the account link on our side.
Music buffering or cutting out on WiFi
Melodial streams at 128kbps, roughly 1MB per minute or about 60MB per hour. Most WiFi handles this easily, so buffering is usually a signal strength issue.
Music stops when I lock my phone
Background playback is supported on both iOS and Android, so this is almost always a battery-optimisation setting getting in the way, not a bug.
Cancelling your subscription
Cancel any time from your account dashboard. Access continues until the end of your current billing period, so you keep playing the music you have already paid for.
Good to know
Your licence covers you internationally, wherever your business plays Melodial. For reference, an 8-hour business day uses roughly 480MB of data.
In practice it is often less than that: the app automatically downloads tracks to your device, so it is not re-streaming the same track over your internet connection every time it repeats. You can turn this off in Settings if you would rather it always stream fresh.